We accept returns on eligible items within 14 daysof delivery. Please contact us within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging.
• You must provide proof of purchase(order number or receipt).
• The item must not be a personalised/custom item.

If your return is approved, we will issue a refund to your original payment method (minus shipping costs, unless the item was faulty).

How to Initiate a Return or Exchange

Please email us at hello@fureverwoof.co.uk with:

• Your order number
• A description of the issue
• Whether you are requesting a return or exchange

Returns should be sent to the address provided by our customer service team.

Return Shipping

• Customers are responsible for the cost of return shipping unless the item was faulty or the wrong item was sent.
• We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Custom and personalised items are non-returnable and non-refundable unless:

• They arrive damaged
• We made a mistake in the customisation (e.g., incorrect name or spelling)

If there’s a problem with a personalised product, please contact us within 7 days of delivery and include a photo of the item.

We’re happy to offer size exchanges for items like harnesses or collars if the size isn’t quite right. Please see our Sizing Chart to prevent waiting any longer on elevating your dogs style. 

To be eligible for an exchange:

• The item must be unused and in its original condition.
• You must request the exchange within 7 daysof delivery.
• The item must not be personalised.

We will ship the new size once we receive the original item. Additional shipping fees may apply.

If you receive an item that is damaged or defective:

• If your item is faulty or incorrect, please contact us within 7 days of receipt with details and (if possible) a photo of the issue.
• We will offer a replacement, exchange, or full refund depending on the situation.

Reach out to us via the Contact Us page.
We aim to respond to all inquiries within 24–48 hours.

Effective Date: 01.08.2025