FAQ's
What types of dog accessories do you sell?
We offer high-quality dog harnesses, leads, collars, and personalised items such as dog bowls, treat jars, and name tags etc.
How do I contact customer support?
You can reach us via the Contact Us page and a member of our team will get back to you. Please note that we are a small team and will respond as soon as we are able to.
🎨 Personalized Products FAQs
How do I customise a product?
When you select a personalised item, you’ll be prompted to enter the name or text you want added when entering the checkout page. Please double-check spelling before placing your order.
Will the personalisation wear off over time?
Our items are made with durable, pet-safe materials. However, regular wear and tear can affect longevity depending on usage and cleaning. Please note, all personalise products are hand-wash only.
📏 Sizing & Fit FAQs
How do I know what size harness/collar to order?
Please refer to our Size Guide. We recommend measuring your dog’s neck and chest for the best fit.
What if the harness/collar doesn’t fit?
We offer exchanges within 14 days of receiving your order, provided the item is unused and in original condition. See our Returns Policy for more info.
🚚 Shipping & Delivery FAQs
Where do you ship?
We currently ship within England, Wales & Scotland. At this moment in time, we don't offer international shipping.
How long does delivery take?
Standard orders are processed within 5-7 business days. Personalised items may take up to 3 days longer depending on the volume. Please note, we are a small team and personalised items do take time to do. Shipping times vary based on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS.
🔁 Returns & Exchanges FAQs
Can I return or exchange an item?
Yes, Harness, Leads & Collars can be returned or exchanged within 14 days and should be in the same condition as they left our warehouse. Please contact us at hello@fureverwoof.co.uk within 7 days of receiving your order. Personalised items are non-returnable unless faulty. Please read our returns page for more information on what can be returned/exchanged.
What if my item is damaged or incorrect?
Please contact us within 7 days of receiving your item with photos, and we’ll sort it out ASAP.
💳 Payment & Discounts FAQs
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options shown at checkout.
Do you offer discounts or promo codes?
Yes! Sign up for our newsletter to get exclusive offers, discounts, and early access to new products.
🐕🦺 Product Care FAQs
How do I clean the harness/collar/lead?
Most of our accessories can be hand-washed with mild soap and air-dried. Check the product page for specific care instructions.
Are your materials pet-safe and durable?
Absolutely. All our products are made from high-quality, pet-safe materials designed for everyday use.